Frequently Asked Questions

General NDIS Information

The National Disability Insurance Scheme (NDIS) provides funding to eligible people with disability to access services and supports.

You must be under 65 years of age, live in Australia, and have a permanent and significant disability.

You can apply by contacting the NDIS directly via phone, online application, or through a Local Area Coordinator.

The NDIS may fund supports related to daily living, social participation, therapy, transport, and assistive technology.

An NDIS plan outlines your goals, supports, and the funding you have been allocated.

Approval times can vary but generally range from a few weeks to a few months depending on your circumstances.

Our Services

We provide services including Support Coordination, Plan Management, Transport Accident Compensation (TAC) support and a range of other supports tailored to individual needs.

Yes, we have experienced Support Coordinators to help you implement and manage your NDIS plan.

Yes. If you were injured in a transport accident in Victoria and have a claim with the Transport Accident Commission (TAC), we can provide the supports the TAC approves for you, such as personal care, help around the home, transport and community access. Learn more about our Transport Accident Compensation (TAC) service.

Absolutely. We offer flexible service options to meet your individual needs and goals.

Yes, we provide supports for participants of all ages.
Yes, we offer telehealth and remote consultations where appropriate.

Pricing and Funding

Services are paid for by the funds allocated to your NDIS plan.

No. All our services are billed within the NDIS Price Guide.

We can directly claim costs from the NDIS if you have agency or plan-managed funding. Self-managed participants can claim reimbursements.

Yes, all of our services are delivered within the current NDIS Price Guide rates.

Plan Management

Plan management helps you manage your NDIS funding, pay providers, and track your budget.

Yes, you can switch plan managers at any time by contacting the NDIS or your current provider.
We take care of processing invoices, claiming from the NDIS portal, and providing you with clear monthly statements.
Yes, our Support Coordinators and Plan Managers can help you connect with trusted providers and services.

Access and Appointments

You can contact us directly via phone, email, or our website enquiry form to start the process.

Once you are registered, our team will contact you to arrange an appointment time that suits you.

We will meet with you to discuss your needs, goals, and how we can best support you.

We provide services across Victoria, New South Wales, and Queensland, with options for remote support where applicable.