Transport Accident Compensation (TAC)
TAC support that helps you recover at home.
Practical, caring support at home and in the community after a transport accident in Victoria. We work with you and the TAC, so you can focus on getting better.
We bill the TACfor your approved supports
Support for Your Recovery
Life after a transport accident can feel hard. We help make it easier.
A crash can turn everyday life upside down. Simple things like showering, cooking or getting to appointments can suddenly feel out of reach. That’s where we come in.
Able Response supports people with a claim through the Transport Accident Commission (TAC), Victoria’s transport accident insurer. We deliver the hands-on help the TAC approves for you, talk with your claim manager and respond on time when your needs change.
- Car
- Motorbike
- Bike
- Bus
- Train
- Tram
- Supports matched to what the TAC has approved for you
- One point of contact who liaises with your claim manager
- Based in Williams Landing, supporting Melbourne and Victoria
How We Can Help
Support shaped around your recovery
Every recovery looks different. We build your support around your injury, your goals and the services the TAC has approved for you.
Attendant and Personal Care
Help with showering, dressing, grooming, meals and moving around safely, delivered with dignity and at times that suit you.
Support at Home After Hospital
Short-term, post-acute support while you settle back in at home, so you can rest, heal and get your routine back.
Help Around the Home
Cleaning, laundry, shopping and meal preparation while your injury stops you from doing these tasks yourself.
Transport and Community Access
Safe travel to medical and therapy appointments, plus support to get back to work, study, the shops and the people you love.
Coordination With Your Claim Manager
With your consent, we liaise with your TAC claim manager, case manager and treating team, so everyone works from the same plan.
Building Back Independence
Support workers who follow your therapy goals day to day, helping you rebuild confidence, skills and routines at your own pace.
How It Works
Four simple steps to getting support
1
Get in touch
Call us or send an enquiry. Have your TAC claim number handy if you have one.
2
We talk with the TAC
With your permission, we confirm with your claim manager which supports are approved.
3
Plan your support
We meet you, learn your routine and goals, and match you with the right support workers.
4
Start and review
Support begins, and we check in often, adjusting as your recovery moves forward.
Your Questions Answered
Transport Accident Compensation questions
Not sure where to start with your TAC claim support? Here are the questions we hear most. Still unsure? Give us a call and we’ll talk it through.
Who can use your Transport Accident Compensation (TAC) service?
Anyone injured in a transport accident in Victoria who has a TAC claim and needs help at home or in the community. If you’re not sure whether you’re eligible, call us and we’ll help you work it out with the TAC.
Do I have to pay for my support?
When the TAC approves your supports, we invoice the TAC directly. We’ll always confirm what’s approved before your support starts, so there are no surprises.
What do I need to get started?
Your name, contact details and TAC claim number, plus your claim manager’s details if you have them. If you don’t have a claim number yet, we can point you in the right direction.
Can I choose my support workers?
Yes. We listen to your preferences and do our best to give you a small, steady team who knows you and your routine.
Ready to talk about your TAC claim support?
Call us on 1300 385 846 or send us a message. One of our friendly team will get back to you quickly.
